Return & Refund Policy – Nudes Toronto
Return & Refund Policy – Nudes Toronto
Please note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
🔄 Can I Return My Order?
Yes. If you are not satisfied with your purchase, you may return it within 30 days of receipt, under the following conditions:
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Items must be returned in original condition, unworn, unwashed, and with tags attached.
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Items must be returned in their original packaging, as delivered.
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Items must show no signs of excessive wear, misuse, or damage and must be resalable.
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For hygiene-sensitive products (such as bodysuits or shapewear), items must be unworn, untried and sealed.
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Products received as defective or damaged may be returned for a full refund or replacement.
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Returns that do not meet these requirements may be refused.
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Return shipping costs are not covered by us unless we made a shipping error or the item is defective.
📦 How to Initiate a Return
To request a return, please email us at contact@nudestoronto.com with the following information:
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Your order number
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The reason for your return
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A photo of the item (if defective or damaged)
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Your full name and shipping address
⚠️ Important: Please wait for our confirmation before sending any item back.
We will provide you with the correct return address and instructions. Do not return your item to the sender’s address on the package.
📌 Customers are responsible for return shipping costs.
💰 Refund Processing
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Once your return is received and inspected, your refund will be processed within 7 business days.
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Refunds are issued using the same payment method used for the original purchase.
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We will notify you by email once your refund has been completed.
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Original shipping fees are non-refundable unless the item was defective or sent in error.
🔁 Exchanges
We do not offer direct exchanges at this time.
If you need a different size or product, please return your item and place a new order.
📃 Right of Withdrawal (For Consumers)
As a consumer, you have the right to cancel your order within 14 days of receiving your goods, provided your purchase is for personal use and not for a business or commercial activity.
To exercise this right:
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Send a written cancellation request to contact@nudestoronto.com
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Return the goods to the address we provide
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Refunds will be processed once the returned goods are received and inspected
📦 Customers are responsible for return shipping unless the item is defective.
If your order has already shipped, cancellation is no longer possible.
You may return the item upon receipt following the instructions above.
🚚 Items in Transit
Our products may ship from international warehouses.
Please note that transit times may vary due to customs or carrier delays.
Once an item is shipped, cancellation is no longer possible.
If you wish to cancel, wait until you receive the package and initiate a return.
To speed up processing, please send us your return tracking number after dispatch.
💸 Consequences of Withdrawal
If you cancel your order under the right of withdrawal:
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We will refund the total item amount (excluding shipping costs, unless the product was faulty).
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Refunds will be issued within 14 days after receiving both your returned item and your written request.
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Refunds will be made to the original payment method, unless otherwise agreed.
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No additional fees will be charged for the refund.
⚖️ Legal Compliance
This return and refund policy is in accordance with applicable Canadian consumer protection laws.
If you have any questions or concerns, please contact us at:
📧 contact@nudestoronto.com
